Shipping policy
Shipping Policy
1. Processing Time
All orders are processed within 1–2 business days.
Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed slightly. We’ll notify you if there’s a significant delay.
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location.
Estimated delivery times:
- UK: 2–5 business days
Delivery times are estimates, not guarantees.
3. Order Tracking
Once your order has shipped, you’ll receive a tracking number via email.
Please allow up to 24 hours for tracking to update.
4. International Shipping
We ship worldwide.
Please note:
- Import duties, taxes, and customs fees are not included in your order.
- These charges are the responsibility of the customer.
5. Shipping Issues
Lost or delayed packages
Once an order has been shipped, it is handled by the carrier.
If your package is delayed or lost, please contact the shipping provider first.
Incorrect address
Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect addresses.
6. Damaged Items
If your order arrives damaged, contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
We’ll make it right.
7. Contact
For any shipping-related questions, contact:
tenettea1@gmail.com